Practice Policy
  1. We do not accept credit card payment over the phone, nor internet banking on the day of your treatment unless the payments can be transferred immediately.

  2. For all new patients, if you want to pay by cheques, then you need to bring in the cheque 4 days before your appointments for us to clear it.

  3. For all new patients, a deposit or full payment must be made before treatment.

  4. Credit card payment must be over $10 otherwise will incur a 2.5% surcharge.

  5. We accept most major dental insurance; please bring your private health insurance member card with you at each visit, because we can help you to do the claiming electronically on the spot.

  6. We will make sure that you'll receive all the benefits you are entitled to.

  7. Members of Veteran Affairs are exempt from the fee unless annual limit for certain procedure is reached.

  8. Medicare Teenager Plan welcome, bulk-billing available.

  9. Special discount for senior citizens, disabled and pensioners.

  10. Price Guarantee clause, "if you happen to find a lower price on a written quote we'll beat it by 10%". The quote needs to be (1) formal quote from a dental clinic in NSW Australia (2) less than 6 months ago, (3) for exactly the same procedure, same material, same brand of implant, bone grafts, etc. Price Guarantee cannot apply for the procedures already done in our clinic. No refund can be issued. It only applies to newly planned, to be performed procedures.

  11. There will be 12%pa interest charge and bookkeeping fees for all overdue accounts. Worse comes to the worst, if accounts were sent to a debt collector, debt collector's fees, commission, legal fees, will be added on top of the original outstanding balance. Once it has gone to the debt collector, it will be out of our hand.

  12. We provide payment instalments by using Denticare interest-free facility. There is a once-off Master Dental 10% admin bookkeeping fee. This is a great financial facility for your dental implant, braces, dentures and crowns/ bridges. 

  13. We accept payment by Cash, Major Credit Cards (above $10), EFTPOS, Health Funds etc.

  14. From 1st July 2013, Amex and Diners Cards will not be accepted.

  15. A cancellation fee may apply. Cancellation must be at least 48 hours prior to your appointment.

  16. It's your responsibility to present any discount promotions, dental scheme, dental funds, before your treatment. If a quotation has already been given or the procedure has already been performed, even on the same day, we can not honour any specials, vouchers or discount promotions.  These specials are non-refundable and we reserve our rights to refuse any discount promotions.

  17. Privacy legislation allows for an appropriate fee/charge to be made, chargeable to patients for providing the patient with a copy of their dental records.

  18. Every now and then, we will offer 15-min free consultations. Those free appointments cannot be made through Healthengine website. To make a free 15-min appointment, you (patient) must ring our clinic for this to occur. $85 consultation will be charged if you (patient) make the free 15-min appointment from Healthengine website. 

  19. 50% of the treatment fee as a cancellation fee applies to no-show cases on the day of your appointment. (In pursuant to The Frustrated Contract Act (NSW) 1978). 

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